Repeat prescriptions are normally for patients on regular medication which has been authorised for repeat prescribing by the doctor.
Repeat medication can be requested in a number of ways:
- By ticking which medications are required on the repeats slip of your prescription, and posting through the prescriptions post box by the main entrance of Hathaway Medical Centre or through the slot on the reception counter.
- Online by using your SystmOnline account, (see link above) or by using the SystmOnline app, available from your mobile providers ‘app’ store. If you do not have access to this service please contact the surgery for more information.
- Alternatively, requests can be made in writing or by calling in to the surgery and completing a request slip; requests can also be made over the telephone.
Please allow 2 working days for your request to be actioned and your prescription to be available to either collect from the surgery, or to be sent to your nominated pharmacy. (Please check with your nominated pharmacy how long they require to process your prescriptions.)
Medications that are not on your repeat prescription or that are outside of authorisation dates can be requested, however these will be issued at the doctor’s discretion and you may need a review appointment to discuss further.
We use an electronic prescribing system which means that prescriptions can be sent electronically to your nominated pharmacy. If you are a new patient, please state which pharmacy you would like your prescriptions to be sent to. Any prescription requests that do not clearly identify where they are to be collected from will be kept at the surgery.