Welcome to Hathaway Medical Centre
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To all our patients
We are currently experiencing an unprecedented demand during what is usually a quieter time of the year when patients, doctors and nurses are on holiday.
We are responding by contacting locum doctors in an attempt to meet this unexpected demand and working with local colleagues and the Clinical Commissioning Group (CCG).
Please do allow our staff to guide and support you in the best way they are able. Sometimes this may not be by an appointment with a doctor or a nurse.
Please do use alternative sources of help such as the local pharmacies who are there to give advice and treatment for minor ailments and also to respond to queries you may have around your medication. NHS 111 service can be contacted by dialling 111 and they offer advice, guidance and support if you are feeling unwell.
The following may be helpful in directing you to the most appropriate place.
Thank you for your help during this difficult time.
Hathaway Medical Centre aims to provide a traditional family doctor service in a friendly, efficient way. As well as our full range of surgeries and clinics run at the practice, the clinicians also have responsibility at the local Community Hospital for our patients who are admitted onto the ward. We aim to be as available as possible, offering slots each day for urgent problems that may arise.
Our main surgery building is split into four areas - Red, Blue and Yellow areas are on the ground floor, the Grey area is situated on the first floor.
We also run our branch surgery in our old premises at 32 New Road, for pre-booked appointments only.
Our Mission Statement:
"We aim to provide our patients with the highest quality of health care and advice within the resources available to us. Our patients will be treated with kindness, courtesy, and confidentiality at all times. We are committed to continuing education and developments for each member of the surgery team, and to provide a stimulating and rewarding environment in which to work."
We do have a limited number of car parking spaces available for patients to use in both Hathaway and our New Road branch surgery although parking is not guaranteed so please allow enough time for parking and checking in for your appointment.
A&E isn't for Anything & Everything
NHS Wiltshire is urging members of the public to think twice about attending A&E, as emergency departments across the county continue to face unnecessary challenges and extreme pressure.
Over the past two weeks in particular the pressure on all three of our district general hospitals has been intense.
Speaking on behalf of NHS Wiltshire Clinical Commissioning Group, Tracey Cox, Acting Accountable Officer said: “Emergency departments right across the region continue to be extremely busy. We are asking people to not use A&E departments unnecessarily and to think about the impact this has on the NHS.
“Too many of the attendances the region’s hospitals are regularly seeing are for common winter illnesses such as bad colds, viruses and stomach bugs. These are best looked after at home with over the counter medication, plenty of fluids, rest and recuperation - they certainly do not need a trip to A&E.”
Wiltshire Clinical Commissioning Group is asking patients, families and carers to carefully consider whether a trip to A&E is the right course of action for their ailment, or whether other healthcare services, or even self-care is more appropriate.
Dr Peter Jenkins, Chair of Wiltshire CCG said, “We recognise that knowing which services to access for health advice and treatment can seem a little confusing. There are numerous ways for you to get healthcare advice and treatment and knowing what health services are available when you start to feel ill, will help you to manage your condition quicker.”
Mrs Cox adds: “When we are able to make the right decision on the type of treatment we need, we’re actively helping to ease the strain on a pressured NHS by taking personal responsibility for our health. Recognising when you don’t need to go to A&E means hospital staff can focus on caring for those who really do need immediate and potentially lifesaving help.”
Kooth.com is a safe, confidential and non-stigmatised way for children and young people to receive free counselling, advice and support on-line. Staffed by fully trained and qualified counsellors and available Monday to Friday from 12 noon until 10pm each night, and weekends from 6pm to 10pm, 365 days per year, it provides a much needed confidential and instant access service for young people aged 11-25.
Children and young people can self-refer to this service by completing a very simple registration form.
Alternatively speak to a health professional, teacher or trusted adult who will be able to refer on your behalf.
For further information please go to https://kooth.com/
Our Surgery is proud to be a Breastfeeding friendly venue, click here for more information: http://www.breastfeedingwelcomescheme.org.uk/venues/hathaway-medical-centre/
Did you know that our Podiatry service is self-referral service? Should you require any podiatry treatment, please complete the relevant form which can be found in our 'Patients Forms' section. Alternatively, feel free to pop into the surgery and ask for one.
Who should I call?
Please read our guide on who to call if you have a medical issue whilst the surgery is closed: Who to call?
Did you know that you can now book appointments, order repeat medication, and access your medical records online?
For more information, please read our Information leaflet:
Online Access - Information Leaflet
If you already have a SystmOnline account, click on the Image below to log in:
NB: If you have forgotten your username and/or password, you will need to come into the surgery with photographic ID before a new one can be issued
(Site updated 14/09/2017)