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Online Services

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Have Your Say

Welcome to Hathaway Medical Centre



About us:

Hathaway Medical Centre aims to provide a traditional family doctor service in a friendly, efficient way. As well as our full range of surgeries and clinics run at the practice, the clinicians also have responsibility at the local Community Hospital for our patients who are admitted onto the ward. We aim to be as available as possible, offering slots each day for urgent problems that may arise.

Our main surgery building is split into four areas - Red, Blue and Yellow areas are on the ground floor, the Grey area is situated on the first floor.

We also run our branch surgery in our old premises at 32 New Road, for pre-booked appointments only.

Our Mission Statement:

"We aim to provide our patients with the highest quality of health care and advice within the resources available to us. Our patients will be treated with kindness, courtesy, and confidentiality at all times. We are committed to continuing education and developments for each member of the surgery team, and to provide a stimulating and rewarding environment in which to work."

Car Parking:

We do have a limited number of car parking spaces available for patients to use in both Hathaway and our New Road  branch surgery although parking is not guaranteed so please allow enough time for parking and checking in for your appointment.


We are currently in the process of changing our appointment system to offer more appointments at shorter notice, however during this transition period there is likely to be some disruption.

We apologise and would ask patients to bear with us.



Following feedback from our patients who reported that it is becoming more difficult to get through on the telephones for medical queries and to book appointments we have decided to cease telephone prescription requests.
Please make sure your repeat slip is handed into the surgery at least a week before your medication is due.
Sign up to SystmOnline which is an easy way to order your medication electronically. Just speak with a member of the Reception team who will be happy to assist with any queries you may have.

 A&E isn't for Anything & Everything

NHS Wiltshire is urging members of the public to think twice about attending A&E, as emergency departments across the county continue to face unnecessary challenges and extreme pressure.

Over the past two weeks in particular the pressure on all three of our district general hospitals has been intense.
Speaking on behalf of NHS Wiltshire Clinical Commissioning Group, Tracey Cox, Acting Accountable Officer said: “Emergency departments right across the region continue to be extremely busy. We are asking people to not use A&E departments unnecessarily and to think about the impact this has on the NHS.
“Too many of the attendances the region’s hospitals are regularly seeing are for common winter illnesses such as bad colds, viruses and stomach bugs. These are best looked after at home with over the counter medication, plenty of fluids, rest and recuperation - they certainly do not need a trip to A&E.”

Wiltshire Clinical Commissioning Group is asking patients, families and carers to carefully consider whether a trip to A&E is the right course of action for their ailment, or whether other healthcare services, or even self-care is more appropriate.

Dr Peter Jenkins, Chair of Wiltshire CCG said, “We recognise that knowing which services to access for health advice and treatment can seem a little confusing. There are numerous ways for you to get healthcare advice and treatment and knowing what health services are available when you start to feel ill, will help you to manage your condition quicker.”

Mrs Cox adds: “When we are able to make the right decision on the type of treatment we need, we’re actively helping to ease the strain on a pressured NHS by taking personal responsibility for our health. Recognising when you don’t need to go to A&E means hospital staff can focus on caring for those who really do need immediate and potentially lifesaving help.”

Kooth is a safe, confidential and non-stigmatised way for children and young people to receive free counselling, advice and support on-line. Staffed by fully trained and qualified counsellors and available Monday to Friday from 12 noon until 10pm each night, and weekends from 6pm to 10pm, 365 days per year, it provides a much needed confidential and instant access service for young people aged 11-25.

Children and young people can self-refer to this service by completing a very simple registration form.
Alternatively speak to a health professional, teacher or trusted adult who will be able to refer on your behalf.

For further information please go to

Breastfeeding friendly

Breastfeeding Friendly

Our Surgery is proud to be a Breastfeeding friendly venue, click here for more information: 

Podiatry Referrals:

Did you know that our Podiatry service is self-referral service? Should you require any podiatry treatment, please complete the relevant form which can be found in our 'Patients Forms' section. Alternatively, feel free to pop into the surgery and ask for one.

Who should I call?

Please read below our guide on who to call if you have a medical issue whilst the surgery is closed: 

Online Access:

Did you know that you can now book appointments, order repeat medication, and access your medical records online?

For more information, please read our Information leaflet: 

Online Access - Information Leaflet

If you already have a SystmOnline account, click on the Image below to log in:

NB: If you have forgotten your username and/or password, you will need to come into the surgery with photographic ID before a new one can be issued

SystmOnline logo

(Site updated 15/02/2018)

Contact Details

Hathaway Medical Centre

Contact Telephone

01249 462775
01249 655500
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website