Welcome to Hathaway Medical Centre
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Hathaway Medical Centre aims to provide a traditional family doctor service in a friendly, efficient way. As well as our full range of surgeries and clinics run at the practice, the clinicians also have responsibility at the local Community Hospital for our patients who are admitted onto the ward. We aim to be as available as possible, offering slots each day for urgent problems that may arise.
Our main surgery building is split into four areas - Red, Blue and Yellow areas are on the ground floor, the Grey area is situated on the first floor.
We also run our branch surgery in our old premises at 32 New Road, for pre-booked appointments only.
Our Mission Statement:
"We aim to provide our patients with the highest quality of health care and advice within the resources available to us. Our patients will be treated with kindness, courtesy, and confidentiality at all times. We are committed to continuing education and developments for each member of the surgery team, and to provide a stimulating and rewarding environment in which to work."
15,500 missed GP Practice appointments across Wiltshire in three months
An equivalent of 516 days of general practitioner time was lost during July –September 2016 because more than 15,500 GP, nurse and healthcare assistant appointments were missed across Wiltshire’s 55 GP Practices.
Known as ‘Did Not Attend’ appointments they have a huge impact on the health economy, prevent other patients from being seen and waste the time of ever-stretched doctors and nurses.
Wiltshire Clinical Commissioning Group is urging patients to take a few minutes to cancel their appointments if they are no longer required, or if they are unable to attend. Practices will then be able to offer those slots to other patients who require them and help to reduce appointment waiting times.
Dr Peter Jenkins, Chair of Wiltshire CCG said: “Every missed appointment it is a missed opportunity for practices to see another patient. Between July and September that means practices could have seen another 15,500 patients, which is staggering. Simply by cancelling unwanted appointments, even if it is a few minutes before, it means that other patients have an opportunity to be seen more quickly and perhaps see their own GP. We were aware that most practices experience several DNAs each day, but the volumes we are seeing are quite frankly, shocking.”
On average a GP will conduct 30 appointments per day and based on the total number of missed appointments for July – September 2016, the equivalent of 516 days of general practitioner time has been lost.
Dr Richard Sandford-Hill, a GP at Market Lavington Surgery explains on behalf of Wiltshire Practices: “As doctors, we understand that people lead busy lives, that plans often change and quite often many people feel better by the time of their pre-booked appointment, so needing to change or cancel it is not a problem – please just remember to let your surgery know.
“At a time when NHS resources are stretched to the hilt, it’s really important that people understand the impact they have if they simply do not turn up. Everyone has responsibility to look after the NHS – it’s tax payers money after all – and we urge Wiltshire people to cancel when they don’t need the appointment so that those most in need are able to be seen more quickly”.
Our Surgery is proud to be a Breastfeeding friendly venue, click here for more information: http://www.breastfeedingwelcomescheme.org.uk/venues/hathaway-medical-centre/
Did you know that our Podiatry service is self-referral service? Should you require any podiatry treatment, please complete the relevant form which can be found in our 'Patients Forms' section. Alternatively, feel free to pop into the surgery and ask for one.
Who should I call?
Please read our guide on who to call if you have a medical issue whilst the surgery is closed: Who to call?
Did you know that you can now book appointments, order repeat medication, and access your medical records online?
For more information, please read our Information leaflet:
Online Access - Information Leaflet
If you already have a SystmOnline account, click on the Image below to log in:
NB: If you have forgotten your username and/or password, you will need to come into the surgery with photographic ID before a new one can be issued
(Site updated 18/01/2017)